Nice! | About Natooke Chengdu.
We’re pretty popular here at Natooke. Between all the bikes, the rides, the people and activities there’s a lot going on. This makes it kind of tough to answer everyone’s questions all the time. So we’ve decided to compile a list of information that can concisely answer the most common questions!
Our location:
We’re located on a small side street just north of Yulin. Our address is 3-26 Xiaotian East St., but it’s easier to look up Xiaotian South St. Our shopfront is located on Xiaotian South!
It’s easiest to find us by heading away from Yulin at the junction of Yulin North Rd. and the First Ring Road. Take the first available left and we’re halfway down the block.
Our shop hours:
We’re open 11 a.m. to 8 p.m., Tuesday through Sunday.
We always have someone on staff who can help you with whatever you may need. New bike? Need something fixed? Curious about our accessories? Stop in whenever for the same smooth service.
Our shop services:
There’s very little we say no to. We’re Chengdu’s only fully bi-lingual bike shop and can help with anything in both Chinese and English.
The bikes we build are mostly made-to-order bikes. This means we’ll work with any budget, any style of bike, color, material, rider preference, etc. in building you a bike that best fits you. We’ve also got complete bikes in stock if you’re preferences are simpler.
We also offer full service for bike maintenance and repairs. Whether it’s a flat tire or you need to track down and install that special little part to keep riding, we can help.
We do repairs and stock parts for any type of bike on the road. We do our best to keep a healthy selection of parts to get your bike rolling like new out the door as fast as possible.
Our events:
We publish a concise schedule of each months events at the beginning of each month. Want to know when the next countryside ride is? Worried you might miss the next Friday Night Ride? Favorite our schedule so you can have it handy to answer any of these questions.
For detailed information about an event, we publish weekly all the information to answer any question you may have. Time, location, what type of ride to expect, and anything that may have to do with said event.
We publish this schedule and detailed event information on both our WeChat and our web site (www.natooke.com).
Working with us on events:
If you’re the type of person that likes to be part of the party and have an idea on how we can work together to throw an event, reach out to us. We’re always looking for partners and great people to work with to do cool things.
Before you reach out to us, please be sure to prepare detailed information about the event. This includes answering who you are, what the event is, where it will be held, when the event is, how it will be organized, and why you’re interested in working with us.
The “when” part is most important. We very rarely agree to work together on any event without sufficient advance notice. We like to have time to prepare and do it right. So if you’ve got a sweet idea, be sure to plan well in advance so we’re not booked out!
Contacting us:
We love hearing from you. Here are the easiest ways to reach us.
Call us at (028) 5404 2450.
Send an e-mail to peggy@natooke.com.
If you follow our public WeChat, you can send a message there.
If none of these methods appeal to you try to catch us on QQ, Weibo, Facebook and even our own site! Again, we must repeat that calling the shop is best.
We do our best to answer any and all questions during our operating hours. If you’ve got something urgent to ask outside of our shop hours, then it will have to wait!
For any of our beloved customers and friends that may have a team member’s private WeChat, we urge you to consider this before firing off a question. No one likes having their work chase them home and outside of our shop ours. We too thoroughly enjoy being able to take our mind off such problems.